Step 5: If your Starlink is correctly installed, there no obstructions, and you've tried all steps above, contact Support using the button on this page. If not, contact Support using the button on this page. Wait 20 minutes to see if you can connect. Step 4: If this still doesn't work, try unplugging and replugging.
SKYCHART APP DOESNT CALIBRATE DOWNLOAD
You can download the Starlink App ( iOS) ( Android) to check that your Starlink has a clear view of the sky. If it has been dislodged or has obstructions and you are safely able to reinstall in a different location or clear obstructions, try that. Step 3: If you can safely visually inspect your Starlink, check to see if it's still installed correctly or if there's anything obstructing its view, like trees. Step 2: Make sure Starlink and your wifi router are correctly plugged into the power supply, and that the power supply is plugged into an indoor, grounded, 3-pin AC outlet that receives power. If these do not work, or you do not have an alternate device to test, proceed to step 2. You may need to check the wifi settings on the problematic device, or contact your device manufacturer. If this works, your issue is likely device specific, not a Starlink issue.
Try accessing the internet with another device (mobile phone, tablet, laptop). If this works, your issue is likely website-specific, not a Starlink issue. Try accessing another website ( or example). If your wifi router light is red, off, or pulsing white, proceed directly to step 2. Step 1: If your wifi router light is solid white, you should be getting service from the Starlink system. I have no internet, but I was online previously If you still cannot get online, contact Support using the button on this page. If you are unable to connect to the wifi router or get internet after following these steps, reboot Starlink by unplugging and replugging from the power outlet. Once the system has successfully established an internet connection, you should see the wifi router light turn solid white. If you still cannot get online, contact our Support team using the button on this page. Check your Starlink's field of view using the Starlink App ( iOS) ( Android). If this lasts longer than 1 hour, contact Support using the button on this page.
SKYCHART APP DOESNT CALIBRATE UPDATE
If you're still not online, troubleshoot as follows:īlinking white = receiving software update or booting up. Do NOT attempt to manually adjust your Starlink.
Warning: ensure your hands and other objects are out of the way. You can now connect to the network name on the back of the Starlink wifi router to complete setup and get online. Once it makes an initial connection to the Starlink constellation (typically within 15 minutes), your Starlink will tilt itself. Within 60 seconds of powering on, your Starlink should automatically level itself Then, your Starlink will search for satellites overhead. When correctly connected and plugged in, you should see both lights on the power supply turn solid white. Match colors: black cable to black port, white cable to white port. Your Starlink and wifi router should both be plugged into the power supply, and the power supply should be plugged in to an indoor, grounded, 3-pin AC outlet that receives power. Make sure everything is plugged in correctly. I am having issues with initial setup & getting online for the first time
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